FAQ

  • When can I expect my cleaning to start?

    We try our best to arrive right on time.  However, due to traffic and/or the unexpected difficulty of a prior cleaning, arrival times may sometimes be delayed.  If your cleaner is running late, they will call or text you to let you know.

  • Is Well-Paid Maids extremely expensive?

    No.  We strive to keep our prices as competitive as possible despite paying our employees a living-wage plus benefits.

  • Can I designate a subset of rooms to be cleaned?

    Yes.  Just book a home size reflecting the subset of rooms you desire cleaned and please indicate which rooms those are in the “Home Access Instructions / Parking / Other Notes” portion of the booking platform.

  • Do I have to be home for a cleaning?

    No.  You can always arrange a key drop-off or buzz our employees in.  You may also book our first cleaning of the day to let us in before work.  Please just detail anything we need to know about accessing your place in the “

  • What should I do if I need to reschedule or cancel?

    Just give us a call or email us at support@wellpaidmaids.com. We ask that you please reschedule no less than 3 business days in advance.  Rescheduling or cancelling less than 3 business days in advance will result in a $75 cancellation fee.

  • How can I be sure my payment data is kept safe?

    Our website uses SSL encryption to keep all your information safe.  In addition, all payments are processed through Stripe or Authorize.net, ensuring that your credit/debit card information goes through their systems, not ours.

  • Is Well-Paid Maids pet friendly?

    Yes!  We love pets and pet owners.  There is no extra charge for homes with pets.  Please leave any special pet-related instructions in the “

  • Will I have to pay a fee if I cancel?

    If cancelling less than 3 business days in advance, we require a $75 cancellation fee.  To cancel, please call us or email support@wellpaidmaids.com.

  • Do you do construction, renovation, or repair clean-ups?

    No.  Construction, renovation, or repair clean-ups could unsafely expose our employees to harmful substances such as asbestos particles or lead-paint dust.  Please hire another company that provides their employees with the equipment and training necessary for cleaning up after construction.

  • What is included in a cleaning?

    All interior rooms will be cleaned.  Cleanings include a complete vacuuming and mopping of all floors as well as counter top, table, mirror, and major appliance dusting and cleaning.

    Sinks, toilets, showers, refrigerator exteriors, and oven exteriors are all a part of our standard cleaning.  Additional items, such as refrigerator or microwave interiors, can be added through our booking system.

  • What happens if something breaks during a cleaning?

    Our general liability insurance will cover damages up to $500,000 per incident.  If anything goes wrong during your cleaning, please give us a call.

  • Are your cleaners fully vaccinated / what are your COVID-19 protocols?

    Yes!  We have implemented a vaccine mandate and all cleaners have had two doses of an mRNA vaccine.  We are also already scheduling PTO for staff to take their boosters when eligible.

    In addition to being fully vaccinated, all cleaners will wear a mask when inside your home.  We ask that you please do the same when sharing space with one of our staff members.

    Finally, please know that staff are never encouraged to work when sick and that our policies conform to that.  All cleaners have 20 days of PTO per year that they can use in case of illness (or exposure) and we participate in all federally-subsidized forms of COVID-19 related paid leave.

  • What is included in a cleaning?

    All interior rooms will be cleaned.  Cleanings include a complete vacuuming and mopping of all floors as well as counter top, table, mirror, and major appliance dusting and cleaning.

    Sinks, toilets, showers, refrigerator exteriors, and oven exteriors are all a part of our standard cleaning.  Additional items, such as refrigerator or microwave interiors, can be added through our booking system.

  • What is your service area?

    We serve the Washington, DC metropolitan area.

    Service Area Map

  • Why does Well-Paid Maids pay their workers significantly above the industry average?

    Like many people, Well-Paid Maids wants the world we live in to reflect our values. Our company pays its workers a living-wage because we believe no one working a full-time job should live in poverty.

  • Do you bring your own supplies and equipment?

    Yes.  We bring our own equipment and cleaning products.  All of our cleaning products can be viewed on the Products Used page.

  • Can I purchase a gift certificate?

    Yes.  Please call us or email support@wellpaidmaids.com with the name of the recipient, their email and/or home address, and the desired amount.

  • What insurance does your company have?

    We use Erie Insurance for general liability claims up to $500,000 per incident.

  • Are all employees subject to a background check?

    Yes. We use GoodHire, a leading background check provider, to evaluate all of our prospective employees.

  • Who works for Well-Paid Maids?

    Check out our team on the About Us page.

  • Where can I go to learn about other living-wage employers?

    Check out Living Wage For US, a national living-wage accreditation program.

  • What is your satisfaction guarantee?

    If you’re not satisfied, we’re not satisfied.  If there is a problem with your cleaning, please give us a call to schedule a free follow-up cleaning.

  • Are your employees unionized?

    No. But, because our company supports the labor movement and collective bargaining, we do not oppose our employees forming a union.

  • What extras may I purchase?

    The following extras are available:

    Inside Fridge – Cleaning the interior of the fridge

    Load of Laundry – Wash and dry one load per your instructions

    Inside Cabinets – Cleaning the interior of kitchen and bathroom cabinets

    Interior Windows – Cleaning windowsills, blinds, and windowpanes

    Inside Microwave – Cleaning microwave interior

    Load of Dishes – Washing one load per your instructions

    Baseboards – Dusting and cleaning baseboards throughout your home

    Finished Basement – Cleaning common areas in a finished basement

    Vacuum Furniture – Vacuuming of all upholstered furniture

    Change Sheets – Changing all bed sheets (new sheets must be available)

    Deep Cleaning – Cleaning for an additional 2 hours; suggested for homes not cleaned for >30 days

    Inside Oven – Cleaning inside of the oven

    Break Down Boxes – Deconstruct and remove cardboard boxes to the trash area – great for after a delivery

    Clean Trash Cans – Scrub and sanitize kitchen and bathroom trash cans inside and out

    Expired Goods – Sort through your fridge, freezer, and pantry and dispose of expired products

    Put Away Toys – Pickup and organization of toys throughout the home