FAQ

  • When can I expect my cleaning to start?

    We try our best to arrive right on time.  However, due to traffic and/or the unexpected difficulty of a prior cleaning, arrival times may sometimes be delayed.  If your cleaner is running late, they will call or text you to let you know.

  • Is Well-Paid Maids extremely expensive?

    No.  We strive to keep our prices as competitive as possible despite paying our employees a living-wage plus benefits.

    Our pricing (tax included) is as follows:  Studio: $159 | 1b/1ba: $169 | 2b/2ba: $199 | 3b/3ba: $249 | 4b/4ba: $299 | 5b/5ba: $399 | 6b/6ba: $439.

  • Can I designate a subset of rooms to be cleaned?

    Yes.  Just book a home size reflecting the subset of rooms you desire cleaned and please indicate which rooms those are in the “” portion of the booking platform.

  • Do I have to be home for a cleaning?

    No.  You can always arrange a key drop-off or buzz our employees in.  You may also book our first cleaning of the day at 8:00am to let us in before work.  Please just detail anything we need to know about accessing your place in the “

  • What should I do if I need to reschedule or cancel?

    Just give us a call or email us at support@wellpaidmaids.com. We ask that you please reschedule no less than 3 business days in advance.  Rescheduling or cancelling less than 3 business days in advance will result in a $75 cancellation fee.

  • How can I be sure my payment data is kept safe?

    Our website uses SSL encryption to keep all your information safe.  In addition, all payments are processed through Stripe, ensuring that your credit/debit card information goes through their systems, not ours.

  • Is Well-Paid Maids pet friendly?

    Yes!  We love pets and pet owners.  There is no extra charge for homes with pets.  Please leave any special pet-related instructions in the “

  • Will I have to pay a fee if I cancel?

    If cancelling less than 3 business days in advance, we require a $75 cancellation fee.  To cancel, please call us or email support@wellpaidmaids.com.

  • Do you do construction, renovation, or repair clean-ups?

    No.  Construction, renovation, or repair clean-ups could unsafely expose our employees to harmful substances such as asbestos particles or lead-paint dust.  Please hire another company that provides their employees with the equipment and training necessary for cleaning up after construction.

  • What happens if something breaks during a cleaning?

    Our general liability insurance will cover damages up to $500,000 per incident.  If anything goes wrong during your cleaning, please give us a call.

  • Do you do move-in/move-out cleanings?

    Yes.  Be sure to add whatever Extras you or your landlord require in Step 2 of our booking platform.

  • What is included in a cleaning?

    All interior rooms will be cleaned.  Cleanings include a complete vacuuming and mopping of all floors as well as counter top, table, mirror, and major appliance dusting and cleaning.

    Sinks, toilets, showers, refrigerator exteriors, and oven exteriors are all a part of our standard cleaning.  Additional items, such as refrigerator or microwave interiors, can be added through our booking system.

  • Do you do move-in/move-out cleanings?

    Yes.  Be sure to add whatever Extras you or your landlord require in Step 2 of our booking platform.

  • What is your service area?

    We serve the Washington, DC metropolitan area.

    DC Service Area Map

  • Why does Well-Paid Maids pay their workers significantly above the industry average?

    Like many people, Well-Paid Maids wants the world we live in to reflect our values. Our company pays its workers a living-wage because we believe no one working a full-time job should live in poverty.

  • Do you bring your own supplies and equipment?

    Yes.  We bring our own equipment and cleaning products.  All of our cleaning products can be viewed on the Products Used page.

  • What insurance does your company have?

    We use USLI for general liability claims up to $500,000 per incident.

  • Can I purchase a gift certificate?

    Yes.  Please call us or email support@wellpaidmaids.com with the name of the recipient, their email and/or home address, and the desired amount.

  • Are all employees subject to a background check?

    Yes. We use GoodHire, a leading background check provider, to screen all of our prospective employees.

  • Who works for Well-Paid Maids?

    Check out our team on the About Us page.

  • Where can I go to learn about other living-wage employers?

    Check out Living Wage On-Up, a national living-wage accreditation program.

  • What is your satisfaction guarantee?

    If you’re not satisfied, we’re not satisfied.  If there is a problem with your cleaning, please give us a call to schedule a free follow-up cleaning.

  • What extras may I purchase?

    The following extras are available:

    Inside Fridge – Cleaning the interior of the fridge

    Load of Laundry – Wash and dry one load per your instructions

    Inside Cabinets – Cleaning the interior of kitchen and bathroom cabinets

    Interior Windows – Cleaning windowsills, blinds, and windowpanes

    Inside Microwave – Cleaning microwave interior

    Load of Dishes – Washing one load per your instructions

    Baseboards – Dusting and cleaning baseboards throughout your home

    Finished Basement – Cleaning common areas in a finished basement

    Vacuum Furniture – Vacuuming of all upholstered furniture

    Change Sheets – Changing all bed sheets (new sheets must be available)

    Deep Cleaning – Cleaning for an additional 2 hours; suggested for homes not cleaned for >30 days

    Inside Oven – Cleaning inside of the oven