FAQ

  • When can I expect my cleaning to start?

    We try our best to arrive right on time.  However, due to traffic and/or the unexpected difficulty of a prior cleaning, arrival times may sometimes be delayed.  If your cleaner is running late, they will call or text you to let you know.

  • Can I designate a subset of rooms to be cleaned?

    Yes.  Just book a home size reflecting the subset of rooms you desire cleaned and please indicate which rooms those are in the “” portion of the booking platform.

  • Do I have to be home for a cleaning?

    No.  You can always arrange a key drop-off or buzz our employees in.  You may also book our first cleaning of the day at 8:00am to let us in before work.  Please just detail anything we need to know about accessing your place in the “

  • Is Well-Paid Maids pet friendly?

    Yes!  We love pets and pet owners.  There is no extra charge for homes with pets.  Please leave any special pet-related instructions in the “

  • What are your pre-tax service prices?

    For DC residents, prices are inclusive of a 5.75% sales tax.  Subtotals for our services are as follows:  Studio – $131.44, 1b/1ba – $140.90,  2b/2ba – $159.81, 3b/3ba – $197.64, 4b/4ba – $263.83, 5b/5ba – $367.85, 6b/6ba – $405.67.

  • Do you do construction clean-ups?

    No.  Construction clean-ups could unsafely expose our employees to harmful substances such as asbestos particles or lead-paint dust.  Please hire another company that provides their employees with the equipment and training necessary for cleaning up after construction.

  • Do you do move-in/move-out cleanings?

    Yes, for an additional fee of $60, you can add “Move-In/Move-Out” as an extra in our booking platform.

  • Why does Well-Paid Maids pay their workers significantly above the industry average?

    Like many people in the Washington, DC area, Well-Paid Maids wants the world we live in to reflect our values. Our company pays its workers a living-wage because we believe no one working a full-time job should live in poverty.

  • What bonding does your company have?

    We are bonded through JW Surety Bonds for up to $5,000.

  • Do you bring your own supplies and equipment?

    Yes.  We bring our own equipment and cleaning products.  All of our cleaning products can be viewed on the Products Used page.

  • What are the labor practices of Well-Paid Maids’ competitors?

    As outlined in Well-Paid Maids vs The Competition:  How Are They Run?, we simply don’t know.  Our competitors are not transparent about the wages and benefits their workforce receives.

  • What is included in a cleaning?

    All interior rooms will be cleaned.  Cleanings include a complete vacuuming and mopping of all floors as well as counter top, table, mirror, and major appliance dusting and cleaning.

    Sinks, toilets, showers, refrigerator exteriors, and oven exteriors are all a part of our standard cleaning.  Additional items, such as refrigerator or microwave interiors, can be added through our booking system.

  • How can I be sure my payment data is kept safe?

    Our website uses SSL encryption to keep all your information safe.  In addition, all payments are processed through either PayPal or Stripe, ensuring that your credit/debit card information goes through their systems, not ours.

  • What insurance does your company have?

    We use Erie Insurance for general liability up to $2,000,000.

  • Are all employees subject to a background check?

    Yes. We use GoodHire, a leading background check provider, to screen all of our prospective employees.

  • Will I have to pay a fee if I cancel?

    If cancelling less than 3 business days in advance, we require a $75 cancellation fee.  To cancel, please call (202) 734-3579 or email aaron@wellpaidmaids.com.

  • What should I do if I need to reschedule or cancel?

    Just give us a call at (202) 734-3579 or email us at aaron@wellpaidmaids.com. We ask that you please reschedule no less than 3 business days in advance.  Rescheduling or cancelling less than 3 business days in advance will result in a $75 cancellation fee.

  • Does Well-Paid Maids use green cleaning products?

    Yes. We only use products with an “A” rating from the Environmental Working Group, the country’s leading product rating organization regarding consumer health and environmental sustainability.

  • Is Well-Paid Maids extremely expensive?

    No.  We generally charge only slightly higher than the competition despite being Washington, DC’s only living-wage maid service.

    Our pricing is as follows:  Studio: $139 | 1b/1ba: $149 | 2b/2ba: $169 | 3b/3ba: $209 | 4b/4ba: $279 | 5b/5ba: $389 | 6b/6ba: $429.

  • Who works for Well-Paid Maids?

    Check out our team on the About Us page.

  • What happens if something breaks during a cleaning?

    Our general liability insurance will cover damages up to $2,000,000.  If anything goes wrong during your cleaning, please call us at (202) 734-3579.

  • Where can I go to learn more about living-wage employers?

    Unfortunately, the Washington, DC area does not currently have a registry of living-wage employers. If you or your organization is interested in building a registry, please contact us to discuss a possible partnership.

  • What is your service area?

    We serve Washington, DC and all nearby suburbs.  Click here for a map of our service area.

  • What is your satisfaction guarantee?

    If you’re not satisfied, we’re not satisfied.  If there is a problem with your cleaning, please give us a call at (202) 734-3579 to schedule a free follow-up cleaning.

  • What extras may I purchase?

    Extra cleaning areas can be added through our booking system.  The following extras are available:

    Inside Fridge – Removing all items, cleaning the interior, and putting items back

    Load of Laundry – Wash and dry cycles for a load of laundry per your instructions

    Inside Cabinets – Removing all items, cleaning the interior, and putting items back

    Interior Windows – Cleaning windowsills, blinds, and windowpanes

    Inside Microwave – Cleaning microwave interior

    Load of Dishes – Hand or machine wash of a load of dishes per your instructions

    Baseboards – Dusting and cleaning baseboards throughout your home

    Move-In/Move-Out – Conducting a move-in/move-out cleaning.  Does not include any other extras – we require an additional fee for these cleanings because they take longer